University Hospital Sussex NHS Foundation Trust

Invuse works with over 300 stakeholders, patients, and IT leaders to support merging NHS Trusts with new intranet and website services

University Hospital Sussex NHS Foundation Trust (UHS) case study pages

Invuse – the new name for Invotra Consulting – was appointed by the recently merged University Hospital Sussex NHS Foundation Trust (UHS), to undertake a website and intranet discovery. 

There were many challenges to overcome over the course of the project. Discover more about how Invuse supported University Hospital Sussex NHS Foundation Trust by providing:

University Hospital Sussex NHS Foundation Trust

Invuse - the new name for Invotra Consulting works with over 300 stakeholders, patients, and IT leaders to support merging NHS Trusts with new intranet and website services

Invuse was appointed by the recently merged University Hospital Sussex NHS Foundation Trust (UHS), to undertake a website and intranet discovery. 

There were many challenges to overcome over the course of the project. Discover more about how Invuse supported University Hospital Sussex NHS Foundation Trust by providing:

"It was really interesting working with a range of user demographics to understand their frustrations with the current services. Knowing the detailed research analysis and reports presented to the UHS team, provided an invaluable evidence base for the development of their new website and intranet was hugely satisfying."
Keri Harrowven

The challenges Invuse helped to overcome

  • Brighton and Sussex University Hospitals NHS Trust (BSUH) and Western Sussex Hospitals NHS Trust (WSHT), as individual trusts, had previously followed very different approaches and priorities for their individual websites, intranets and digital real estate.
  • The new trust had a set of new values to achieve collectively. Blueprints for the new services had to be aligned to the new set of values and ensure users that were part of the project were made aware of these.
  • User journeys and habits were very different across both organisations. The website and intranet discovery had to capture requirements to simplify merging platforms, and remove duplication.
  • The trusts were already merging and therefore the new platforms were urgently needed to avoid any confusion for patients moving forward.
  • Each trust had its own set of digital applications that hosted important data, which would need to be integrated with the intranet/website. The discovery needed to help the new trust’s IT department evaluate each application, to understand how to approach this, where to merge data and which platforms to keep or retire moving forward, based on the data being hosted on each.

Invuse is passionate about helping organisations to achieve a great experience for 100% of users. For over 5 years, Invuse has been solving communications and collaborations challenges for the public sector, currently supplying services to over 47% of UK civil servants as well as local authorities and ALBS.

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