Invotra Consulting is part of Invotra Group, which works with organisations across the UK and US to provide industry-leading digital services and products. We specialise in digital communications and pride ourselves on delivering an innovative service to some of the largest organisations across UK Government and throughout the NHS.
Our aim is to support organisations in creating and implementing user-focused digital platforms. This can range from advising on information architecture and taxonomy to a full platform discovery. We work on internal and external-facing platforms, identifying barriers and providing a digital roadmap to enable our customers to overcome challenges and better support their end-users.
As we continue to grow, there is a fantastic opportunity at Invotra Consulting for a Junior UX Researcher. The role offers plenty of support and development opportunities with an open, transparent, fast-moving, and fun working environment.
We are looking for a team player with good communication skills and excellent attention to detail. You will also be comfortable working individually with our customers and partners to provide a defined outcome in the form of stakeholder management and user research. You will be able to create, maintain and develop productive relationships with colleagues and customers.
You will be working with our existing customers to improve the products they use by working with their stakeholders and end-users to design and develop the support of new features on their communications applications. You will also provide support to our UX team with new and existing projects to support delivering our services.
Gather information from customers and define scope about their requirements and recommend relevant services such as user research or usability testing
Help customers to understand their stakeholder landscape before conducting user research and stakeholder interviews
Work with customers to highlight user and stakeholder challenges and provide them with the relevant research advice to information gather and overcome these
Work with our delivery team to deliver user research, stakeholder interviews, user journey mapping, scenario testing and persona development
Understand qualitative research methods and how to apply these across different project dynamics
Analyse results and confidently present your findings and designs to customers and internal audiences
Write evaluation and recommendation reports for customers that detail the results of your work and what the next steps should be
Translate requirements and concepts into wireframes, prototypes, and user flows using software such as InVision, Sketch, Adobe, or equivalent
Develop user journeys, and site maps
Work collaboratively within a multidisciplinary team, including web developers, UX researchers, and project managers
Ensure designs comply with digital accessibility legislation and best practice UX guidelines
Work on cross-platform applications to help customers improve user experiences across mobile phones, tablets, and computers
Run training workshops and progress reviews with customers and the wider delivery team
Keep up to date with the latest research and design innovations/tools.
Suggest creative ways of improving approaches to existing services and ideas for new services
A working knowledge of digital communications and willing to keep up to date with new software and techniques.
Understands the concepts and processes behind design thinking, product strategy, user research, user testing, and validation
A strong team player with good communication skills
Awareness of user centred design principles
Driven and a self starter
Organised with good time management skills
Able to remain focused and meet deadlines
Resilient with the ability to cope with rejection
Ability to create and deliver tailored presentation to audience needs
Good listener and empathetic with customers to help them understand their requirements
Open, flexible and adaptable mindset and able to work in a fast moving environment
Understanding of web design
Understanding of user research
Knowledge of the Digital Comms and/or website space
Keen to learn and grow as a user researcher
Excellent attention to detail
2 years experience with digital or software
Usability testing experience
User Guide writing experience
Web trainer experience
Familiarity with front-end coding languages (HTML, CSS, or JS) and SEO best practices
Salary and benefits: £18-21k + commission OTE £35k
Strictly no agencies
To apply for this role, send your CV across to email@example.com and quote ‘Junior UX Researcher’ in the subject line, or complete the form below.