User Research​

Your users are the heart of your organisation, and key to its success.

Once we have a better understanding of your overall communications strategy, we will focus on the voice you give to your end users to fully understand their behaviours, needs and motivations for using your internal communications platforms.

Along with any analytics you have, we’ll be able to identify trends and patterns to help us understand what needs to be reviewed moving forward.

One to one interviews

We’ll meet end users across the business to ask a series of questions to understand what they think does and does not work with your content and internal communications platforms.

Questionnaires & Surveys

We’ll work with you to create a list of questions that focus on identifying the challenges your users are having with your content and internal communications platforms.

Interactive Workshops

Our focus here will be to put together a number of tasks that users will be asked to complete. Our UX specialists will then observe your user’s behaviours to identify any challenges faced when completing the tasks.

User journeys & analytics

We’ll review your platform analytics to better understand the types of journeys your users are taking. By doing so, we’ll be able to identify recurring trends that will help us understand challenges your users are facing.

One to one interviews

We’ll meet end users across the business to ask a series of questions to understand what they think does and does not work with your content and internal communications platforms.

Questionnaires & Surveys

We’ll work with you to create a list of questions that focus on identifying the challenges your users are having with your content and internal communications platforms.

Interactive Workshops

Our focus here will be to put together a number of tasks that users will be asked to complete. Our UX specialists will then observe your user’s behaviours to identify any challenges faced when completing the tasks.

User journeys & analytics

We’ll review your platform analytics to better understand the types of journeys your users are taking. By doing so, we’ll be able to identify recurring trends that will help us understand challenges your users are facing.

The results

On completion, you will have a better understanding of the challenges your users are having when using your internal communications platforms, and find the information they need.