The goal here is to understand how each piece of the platform fits together to create a larger picture, to help your users find information and complete tasks.
We will work with you to understand the purpose of your internal communications platforms and what your users are looking for, in order to implement or simplify your structure in an effective and sustainable way.
We will work with you to understand what your users think about your existing designs, how well they present the information your staff want, and how your designs translate for accessible software users.
As a result of this, we will combine their feedback with analytics to help you to implement a consistent structure to your Information Architecture (IA) and your different content formats, that can be reused. This will save your users time and enhance their experience on the platform.
We’ll help you transform your user feedback into improved content designs, before helping you migrate relevant, quality content that helps your users with their day to day work.
Whether you’re moving to a new platform or staying with an existing one, it’s important to continuously review your data and content to make sure it’s relevant anWhether you’re moving to a new platform or staying with an existing one, it’s important to continuously review your data and content to make sure it’s relevant and adding value to the platform.
We’ll work with you to conduct a discovery phase using feedback and analytics, that highlights redundancies or outdated information. From here, we can create a portfolio of content and data that is useful, and separate this from the content that is not, transforming your platform to an up to date source of truth.
To do this, we’ll design and implement your new and/or improved platform in line with your business and user needs to deliver an application that supports your users.
We will work with you to identify digital skills that you would like to upscale, and put together a training schedule to achieve this.
This could be how to manage and use specific features on your platform, helping your users to follow a structured content creation process or training your users on your content strategy.