Transforming the website experience for residents of Blackburn with Darwen Borough Council

The Challenges Invuse helped to overcome

• Blackburn with Darwen Borough Council had begun to make great progress on the way to making their website more accessible. However, they knew that they could not fully meet the WCAG 2.1 AA requirements, due to a lack of resources and expertise in this area. 
• The Council understood that, while they needed an audit to identify all possible accessibility fails, accessibility required a process of continual improvements. In order to create a site as accessible and usable by as many people as possible, they needed a partner who could provide advice on making all features accessible in the future. 
• The Council did not have access to assistive technology to identify and address all accessibility failures. They required a third party to undertake desk-based research and testing with accessible users to highlight areas of issue. 
• The Council were committed to using accessible software users in the audit, and to responding to their feedback. The audit also needed to include testing with all assistive technologies that the Council’s resources were unable to provide. Invuse provided this as part of its service. use